Everything You Need to Know About Google Business Profiles

by | May 4, 2023 | Digital Marketing, Marketing Strategy

Establishing a robust online presence is vital for any company’s success in today’s competitive marketplace. Setting up a Google Business Profile is an effective way to boost your online visibility and attract more clients.

This free tool from Google enables businesses to highlight their offerings and services, manage customer feedback, and share complete and accurate information about their operations. However, developing a Google Business Profile is only the beginning.

Understanding how to enhance your profile for optimal visibility and engagement is essential to reap the full benefits of your Google Business Profile account.

In this article, we will explore everything you need to know about your Google business account to get the most out of your business listing, from constructing your profile and optimizing it for SEO to interacting with customers and managing positive and negative reviews. So, if you’re a business owner looking to take your company to the next level, continue reading to discover how to maximize your Google Business Profile.

Why Google Business Profiles are Important for Businesses

Google Business Profiles are crucial in local search engine optimization (SEO) as they supply vital data about your company, such as a business address, operating hours, and business phone number. Google utilizes this information to gauge your business’s relevance to local search inquiries.

Displayed on Google Maps and within Google search results, these profiles facilitate customer discovery of your business. By utilizing a Google Business Profile, your company can effectively showcase its offerings, emphasize positive customer experiences, and convey accurate business information that gets new customers through your doors.

Moreover, a Google Business Profile offers a platform for clients to share reviews, fostering trust and credibility, which is an important metric considering that 91% of consumers consult online reviews before purchasing.

Optimizing your Google Business Profile can bolster your online reputation and increase your local Google search results.

Setting Up Your Google Business Profile

Establishing a Google Business Profile can be accomplished with ease and efficiency. First, ensure you have a Google business account; if you still need to, create one. Once your business account is active, follow the next steps:

Step 1

Go to Google My Business and sign in to your Google account or create one. When creating one you just add your business name.

Step 2

Choose the type of business you will be running.

Step 3

Optional: If you have a website URL, add it here. If a website hasn’t been made yet, make one later and add it. On average if you have a website connected to Google Business Profile, and when it shows up on Google Search, listings can pull in up to 35% more clicks to your website.

Step 4

Choose your business category. Choosing a category will help Google understand what your business does and will help customers find you. When you click in the box a list of business categories will appear and will narrow down with the more you type in.

Step 5

Enter your business address. If your business is strictly online, an address will still be needed but can be hidden later.

Step 6

After you add your address you will be prompted to add the location via a location marker. Again, this can be made hidden later on, if your business is strictly online.

Step 7

Add your phone number. This step is skippable. Although, it is ideal to have a way for customers to be able to call you with just a click.

Step 8

Optional: To make your business account more appealing and Google Search to be of full use, be sure to add photos of products, locations both inside and outside, signage, and anything that you would think Google users would want to see. If you have more than one location, be sure to take photos of each location for all Google Business Accounts.

Step 9

Verification needs to be done. It can be done later, but it is highly recommended to have it done now.

Step 10

This step is skippable. Although it is ideal to have if someone searches for a business online, they want to make sure they are getting the services they need. This is where you identify the services you offer. For example, we used a photography business.

Step 11

To help guide all potential customers to your brick-and-mortar location, you need to have the business hours easily seen. This is where you add all the times you are open. If your location is online only, this step can be skipped.

Step 12

If you want your customers to be able to message you, it can be done through your Google Business Profile. This can be toggled on or off. This step can also be skipped but, be aware that data shows, having the option to easily connect with a business makes customers trust the brand more.

Step 13

Letting customers learn more about your business is a great way for them to feel confident in what you provide. You might be competing again with another local business that does the same thing, but with the description filled out, the customer has a higher probability of choosing your business over the competition.

Google Business Profile Optimization Tips

Though some of the signup steps are skippable they are still important. Here we will touch on a few of them and why they serve a purpose. Optimizing your Google Business Profile is crucial in boosting your online presence and drawing in a larger clientele. Here are a few suggestions for refining your profile:

Add Photos

Utilizing captivating, top-notch business photos can elevate your company’s appeal and set your business listing apart. Remember to include true-to-life images that genuinely reflect your business, such as snapshots of your offerings, services, or dedicated team members. Steer clear of generic stock photos or visuals that fail to portray your establishment accurately.

Craft a Compelling Business Description

Your Google My Business summary presents an exciting chance to highlight your distinct selling points and emphasize what sets your company apart. Remember to incorporate industry-specific keywords to enhance your search rankings and make your company, products, or services even more alluring.

Add Accurate Business Information

Ensure that your business details are precise and current – address, contact number, website link, and business hours. Don’t forget to swiftly update your Google My Business profile whenever there’s a change in your business information, think holiday hours.

Encourage Customer Reviews

Winning your customers’ hearts is the secret ingredient to building trust and credibility for your enterprise! Go the extra mile with exceptional customer service, and invite your customers to share their feedback on your Google Business Profile. Their reviews will speak volumes to your potential clients!

Use Google Posts

With Google Posts, you can now connect with your customers like never before! Share exciting updates, irresistible promotions, and unforgettable events from your Google Business Profile. Keep your customers in the loop and engaged with your incredible business offerings!
Following these optimization tips can improve your Google Business Profile and attract more customers.

Understanding Google Maps and How it Relates to Your Business Profile

Google Maps is a web mapping service developed by Google that provides detailed information about geographical regions and sites around the world. Google Maps is integrated with Google Business Profiles, allowing customers to find your business location and directions easily. Make sure your business information is accurate and up-to-date on both your Google Business Profile and Google Maps to ensure customers can find your business.

Moreover, Google Maps offers fascinating insights into the ways customers discover your business. You can explore the number of people who have seen your business on Google Maps, those who clicked to visit your website, and even those who asked for directions to your location.

This invaluable data enables you to comprehend how customers interact with your business, empowering you to make well-informed marketing choices.

Google Maps App, Google Cover Photo & Logo

Utilize the Google Maps app on your mobile device to respond to reviews and answer questions posted by customers or prospects. You can also preview your business profile and see how it looks to the public. Ensure it is optimized to look and appear the way you want. Be sure to upload a cover photo and your logo – if they are not already there.

The recommended resolution for the cover photo is 1080 x 608 pixels. The recommended resolution for the logo is 250 x 250 pixels.The image size should be as small as possible, staying between 10kb and 5MB.

Managing Customer Reviews on Your Google Business Profile

Customer reviews are a critical component of your Google Business Profile. Positive reviews can help build trust and credibility for your business, while negative reviews can harm your reputation.
Here are some tips for managing customer reviews on your Google Business Profile:

Respond To All Reviews

Responding to all positive and negative reviews shows that you value customer feedback and are committed to providing excellent customer service. Be sure to respond promptly and professionally to all reviews.

Address Negative Reviews

Negative reviews can be challenging to handle, but addressing them promptly and professionally is essential. Apologize for any negative customer experience and offer to resolve the issue to show that you care about your customers and are committed to providing excellent service.

Encourage Positive Reviews

Ignite a wave of positive reviews on your Google Business Profile by delivering outstanding customer service and actively seeking feedback. Remember to thank those who leave wonderful reviews, and keep up the phenomenal service!

Mastering the art of handling customer reviews can skyrocket the trust and credibility of your business, drawing in a larger clientele.

Google Business Profile Analytics And Insights

Discover the power of Google Business Profile in unveiling valuable insights on customer interactions with your business! Uncover the number of visitors browsing your profile, those clicking through to your website, and the individuals eager for directions to your establishment.

But that’s not all – you can even track calls made directly from your Google Business Profile! Leveraging this information lets you comprehend customer engagement and make data-driven marketing choices.

By regularly reviewing your Google Business Profile analytics and insights, you can optimize your profile for maximum visibility and engagement.

Examples of Successful Google Business Profiles

Here are some examples of successful Google Business Profiles:


Starbucks boasts an impressive and finely tuned Google Business Profile with eye-catching images, precise business details, and authentic customer feedback. They cleverly utilize Google Posts to captivate customers with new product launches and irresistible promotions.


Airbnb’s Google Business Profile boasts stellar local SEO optimization, with precise business details and rave customer reviews. Plus, they masterfully employ Google Posts to spotlight fantastic local adventures and happenings.

Whole Foods Market

Whole Foods Market’s Google Business Profile includes high-quality images, accurate business information, and customer reviews. They also use Google Posts to promote healthy eating tips and recipes.

You may be thinking, “These are huge companies; what can I learn from them?” Indeed, they are large, recognizable brands. But there is plenty for small business owners to learn from their larger counterparts. By studying successful Google Business Profiles, you can learn how to optimize your profile for maximum visibility and engagement.


In our digital world, having a business profile on Google is crucial for companies to thrive. They help your business appear higher on organic search results by boosting your Google search engine rankings and establishing trustworthiness with potential customers. To maximize your success, optimize your Google Business Profile and manage customer feedback wisely – this way, you can enhance how your business appears online.

Follow the invaluable advice shared in this article to make the most of this dynamic marketing resource and develop a transformative Google Business Profile. Contact the digital marketing professionals at Social Firm if you would like assistance in setting up and managing your Google Business Profile.

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