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Brand Startegy Services

Everything Flows From Your

Brand Strategy

Your brand holistically speaks directly to your customers. It helps define your brand position in the Columbus, Ohio marketplace, and the place a hold in your customer’s life.

Laying Groundwork

Brand Strategy is Your Survival Kit

Every boy scout knows what goes into a survival kit. And every local business seeking success must know what goes into their brand strategy.

A comprehensive brand strategy is your company’s survival kit. It includes tools, tactics, practices, and important considerations that lay the groundwork for how you will grow your customer base, build loyalty and generate revenue.

Brand Strategy Services
The Benefits

How will brand strategy benefit my company in Columbus, Ohio?

Brand strategy helps identify your company’s purpose and competitors in Central Ohio. It helps define the qualities that set your brand apart and establishes an emotional bond with your customers.

Commitment to Customer Satisfaction

Your commitment to satisfy your customer’s needs is baked into an effective brand strategy.

Align Employees with Brand

A clearly articulated brand strategy serves as a rallying cry to galvanize staff and align their efforts with the company’s mission and the customers’ needs.

Focus on What Matters

Brand strategy helps streamline sales, marketing, and management processes so the focus is on what matters most to customers and the company’s bottomline.

Build Financial Value

Financial value comes from building on success after success while executing a vision-focused strategy that’s responsive to opportunities and customer desires.

Drive Emotional Involvement

Brand strategy doesn’t just influence asset allocation and priorities, it also drives shared emotional involvement from staff and customers.

Grow Marketing and Sales

How you market your goods and services, and how you gauge success is directly impacted by how well you execute against your brand strategy. It’s your roadmap, your touchstone.
Our Process

A Strategy That Clarifies Your Company’s Vision, Mission and Values

A strong brand strategy makes your company’s vision and values clear for your customers. Only then can you achieve consistent buy-in and brand loyalty. Here’s how we help you get there.

Step One

Gathering Insights

We meet with key stakeholders to gather critical insights about your aspirations and the goals you’ve set out for your brand.
Step Two

Competitor Analysis

We explore the competitive landscape. Who are your closest competitors? How are they positioning themselves and connecting with customers?
Step Three

Audience Research

We create audience segments and personas based on key findings from the data and research in order to help shape messaging.
Step Four

Insights + Concept

Based on the insights and analysis, we develop brand concepts and explore stylistic territories that sum up your brand’s values and vision.
Step Five

Crafting the Message

A verbal identity is the sum of many parts: vision, values, voice, tone, mission, and more. Our team links the various parts of your identity into a compelling brand message.
Step Six

Shaping the Narrative

Once we have the narrative, we start developing the visual vocabulary by creating assets your brand will need to look its best – logos, brand collateral, photography, social media direction, and more.
Step Seven

Activation & Outlook

Establishing the time and environment for open dialogue with our clients is essential for us to hone brand vision into something the client’s customers and team believes in.
Step Eight

Growing the Relationship

Post presentation, our team is standing by to put plans into action and take the next steps toward branding transformation and growing your customer relationship.
Brand Success

Who benefits from your brand’s success? Everyone!

Guided by a strong brand strategy, your team is set up for success. Everyone now has a clear vision and a shared desire to exceed customer expectations and realize company goals.

And when your brand is successful, it’s your customers who benefit most.

Email Marketing Success
Client Reviews

Trust is Everything

Please, don't our word for it. We truly appreciate our clients, and sometimes they let us know how much hey appreciate us too.

News & Insights

Marketing News & Insights

What’s new and happening in the exciting world of marketing and design.

Getting Started

Get ready to expand your possibilities.

Our digital marketing strategists and writers will collaborate with you so your business reaches more new customers, strengthens connections with existing customers, and grows your revenue with digital marketing strategies tailored to your goals.

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Frequently Asked Questions

You have questions? We have answers.

A brand strategy helps your company build meaningful connections with loyal customers as well as new or potential customers. It also helps focus the efforts of the marketing team, sales team, and management so informed decisions can be made surrounding what marketing and advertising approach the company will take, how much money will be spent on marketing (and what type of marketing such as email marketing vs social media marketing vs traditional television, radio and print vs out-of-home (OOH) or over-the-top (OTT)). Finally, brand strategy determines how to measure the success of your marketing efforts.

Brand strategy does all of that and more, and encompasses several different brand elements like voice, storytelling, brand identity, brand values, and overall vibe. As one of the branding agencies in Columbus, OH, Social Firm can help.

A brand strategy is a term that embraces a company’s reputation, products, and the services it offers. It is a means by which businesses differentiate themselves from competitors and how they define their market niche. The strategic plan includes the brand’s implied values, market position, purpose, vision, and ideal customer. These points are necessary for the company’s brand strategy and enables teams to work in a coordinated manner toward a shared goal. As a branding agency in Columbus, OH, Social Firm can help you navigate these waters.

Your brand strategy sets the long-term direction, whereas marketing strategy outlines the shorter-term actions and tactics you will use to communicate key messages with your customers. Your marketing efforts can include a wide range of activities, including digital marketing, content marketing, online marketing, search engine optimization (SEO), listing and location management, review management, direct marketing, online advertising like retargeting campaigns, other forms of paid advertising like traditional print, radio, television, outdoor billboards, and more.

The best branding agencies in Columbus, OH typically focus their attention on activities related to brand development such as designing logos, developing brand guidelines, producing collateral materials and setting up templates that will later be used in marketing and advertising campaigns. Brand strategy involves pulling together all of the assets (logos, collateral, messaging, etc.) and developing a strategic plan for how, when and where these will be deployed for the greatest impact.

An effective brand strategy helps you cultivate a strong brand. Strong brands define who you are as a business. Without a brand strategy, you have no way to judge whether your brand is moving in the right direction, whether your digital marketing strategy is truly aligned with company and revenue goals, and if you’re communicating with your potential customers in a way that matters to them. A carefully crafted brand strategy covers all these bases and more because it influences so many aspects of a company’s operations. From budget planning, resource allocation, and graphic and web design to messaging across social media, advertising and even editorial outreach. Your brand strategy is working behind the scenes to help chart your company’s success.

A brand strategy is important because it helps your customers understand your value proposition, purchase your products or services, and eventually trust your company enough to rely on it for consistent value and satisfaction. Branding helps create a concrete identity that fuels your customer’s assumptions that your product will reliably provide the same desired results time and again.

Branding companies, like Social Firm, that have full service digital strategy and design services can help local businesses propel their brand to the next level.

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Industries We Serve

Law Firms, Financial Services, Wealth Management, Home Builders, Home Services, HVAC, Services, Healthcare, Restaurants, Hospitality, Property Management, and more.

© 2025 Social Firm

Matt Erney
STRATEGIC MARKETING DIRECTOR
After founding Social Firm in 2010, I learned that having a healthy business online requires an equal balance of messaging, design and marketing. My vision is to help businesses compete in the marketplace by simplifying, clarifying and then amplifying their message.

I currently lead the Strategic Marketing team at Social Firm. I believe that to achieve greatness, one must be intentional and move quickly with focus beyond one’s self. I love Columbus and am energized by helping businesses realize their digital potential.
Jason Willis
CREATIVE DIRECTOR
Like many in the design world, I started out as a freelance. My early career was on the sales and marketing side of business, and I’ve worked with, and for several large companies. However, my greatest joy is helping and sharing in the success of locally owned organizations.

When I’m not tailgating at an OSU game or playing tennis, I love traveling and creating new experiences with my best girl Kelly and my "little gentleman" dog Charlie. I like visiting all the new restaurants popping up around town and seeing which one can make the best Old Fashioned.
Julie Englerth
EXECUTIVE ASSISTANT
Julie is fully remote and hails from Longview, Texas, deep in the heart of the “Piney Woods” of East Texas where she lives with her husband and three amazing kids. She is also an experienced worship leader at her local church where her husband is a full-time worship pastor. Julie is passionate about encouraging and empowering people around her, leading worship, leading small groups at her church, or spending time with her loved ones.

She works closely with Matt in day-to-day communications and strategic planning. She has a knack for learning new things quickly!
Laura Elliott
Senior Digital Strategist
I have been in the digital marketing space since graduating from Xavier University in 2012 and I have experience in both the B2C and B2B realms. I specialize in digital advertising and have seen how it has evolved and grown over time. It has been exciting to keep up with all the new developments and changes throughout the years in the world of advertising and I thoroughly enjoy researching ways to leverage these changes to improve success for my clients. Throughout my career, I’ve honed and adapted my skills in data analytics and lead generation and enjoy learning about new industries and driving success for each of my clients!

When I’m not at work, I love to spend time with my family and traveling. My main goal is to travel all over the world with my husband and son!
Ally Gatien
DIGITAL SPECIALIST
Since graduating from the University of Dayton in 2021 with a focus in Marketing, I have worked for both a small local media agency and a large television station. In my professional career, I am most recently coming from a Digital Sales Coordinator role where I was able to focus in on all Digital Marketing tactics after learning about the world of broadcast TV. I am passionate about helping others and I look forward to being able to help countless local businesses as a Digital Specialist on a more efficient and effective scale!
Geno Marinelli
DIGITAL SPECIALIST
A fresh graduate from The Ohio State University, I’m excited to absorb as much as I possibly can! With prior experience in both advertising creative and strategy, I’m excited to learn from the best. I enjoy staying ahead of the curve, understanding or contextualizing the latest trends and developments in tech and Marketing. If there’s a disruptor, I want to know how it works, why it’s working, and if it can work for us.

As a Digital Marketing Specialist, I will assist in strategy, implementing changes and new initiatives on behalf of our clients helping them to reach their goals and achieve results. My favorite part of any final reveal is the before and after; the side-by-side comparison of the old and the new motivates me to always be looking for new and innovative ideas.
Terence Womble
CONTENT MANAGER
I spent the first half of my career working in public relations and marketing mostly in New York City but also in Toronto, Philadelphia and Columbus. Even with clients as diverse as Philip Morris, The Philadelphia Coca-Cola Bottling Company, Shakespeare in Central Park, CAPA, Jazz Arts Group, or Broadway shows, the common theme has been compelling stories. Helping craft and share stories for our clients is my passion.

Other passions? Sure. Tennis, jazz, classical music and classic disco; reading, documentaries, fact-based dramas, and forensic crime shows. I also enjoy a perfectly mixed and presented Manhattan – up or on the rocks.
Sheena Erney
ACCOUNTING
I spent over 10 years in corporate banking and quit corporate life to be a stay-at-home mom before my second child turned one. I love taking my four little ones on adventures, but I missed the hustle and bustle of work life. It’s exciting to work for a small business where we can so easily stay up to date and develop our processes as business needs change. Best of all, I get to work with my husband!

When I'm not working, I enjoy golf, reading, traveling and playing cards. Watching our four children learn and grow is one of the greatest joys of my life.
Doug Bierl
STRATEGIC PROJECT MANAGER
I have an inherent desire to help people and I like to figure out how to best connect people with something they need. That led me to a career in marketing and client services, primarily in marketing strategy and planning in product management, advertising account management, and marketing consulting.

When I’m not at work, you may see me walking the streets of Westerville with my wife, Julaine, or in a cafe meeting with a guy talking about life and faith. I value time with family, staying physically active and being outdoors brings me energy and joy.